4/07/2021 – The Good News and an update for Cascade Members
While yesterday’s announcement that Multnomah County will be changing risk levels on Friday was not what we were hoping to hear, the good news is that our facilities had already been safely operating well within the more strict ‘moderate’ guidance for quite some time, so your workouts won’t be affected. We are encouraged at the progress being made toward herd immunity, and we are looking forward to seeing continued progress in our communities.
The New Cascade app is now available! Through our app, you can make reservations for lap swimming, aqua aerobics and more. Additional functionality will be coming soon, so if you haven’t done so yet, make sure to download our app from the App Store/Google Play Store today!
Kids’ Club will be returning to CAC-Gresham on Monday, April 12th! It will be run under limited capacity, and by reservation only (call the welcome center for reservations – app reservations to follow). We look forward to welcoming your children safely back to the club, and helping to make it easier for YOU to get back to your fitness routine!
Many members have asked if the Waterparks will be open this summer. While we can’t say for sure what restrictions might be in place by Memorial Day, we are currently hard at work getting facilities and staffing in place for a normal Waterpark season.
Getting back to fitness has been an encouraging process! We see new faces every day, and we can’t wait to see yours! We have disinfectant at the ready, and plenty of space to welcome you back safely to your favorite fitness activities. See you soon!
1/29/21 – Update & Reopening Guidelines
WE ARE OPENING MONDAY!!
These last 11 months have been rough to say the least. It has been the continual outpouring of support from our members and community that have gotten us through, and we are so excited to finally be able to open our doors to YOU!
Based on updated guidance, we will be able to open both of our Oregon locations on Monday 2/1 for regular operating hours at a limited capacity. To meet these requirements, we have a couple changes:
Reservations are required for Group Fitness, Pool, Tennis and Basketball. Depending on facility usage, reservations may become necessary for other areas of the club in the future.
- For Pool and Group Fitness reservations at Gresham or 205 click the appropriate link to reserve your time. Reservations can be made on-line 24 hours in advance, or 4 hours in advance in-person or on the phone.
- For Tennis or Basketball reservations, please call your club.
By entering our facilities, you are agreeing to properly wear a face covering at all times when not showering or physically in a pool. Face shields are an acceptable alternative for members who have difficulties with masks. Please be respectful of your fellow members, and ultimately, our amazing staff, by keeping noses covered. Wearing a mask while exercising can be difficult, but being shut down for not wearing masks is far more difficult. Please partner with us in this.
- In order to preserve space for our members, guests will not be permitted at this time.
- Group Fitness classes will resume on Saturday 2/6
- Childcare, steam rooms and saunas must remain closed at this time. We hope to be able to add these services soon!
- Tribe will be a combination of in-person and online. Please connect with your Coach for specifics on your Tribe!
- If you’re interested in adding healthy eating to your fitness routine, please email email@example.com for information on our health coaching program
If your membership is currently on-hold, please email firstname.lastname@example.org to get reactivated! We look forward to seeing you in the club sooner rather than later!
12/15/2020 – Update
Cascade Members –
While we were hopeful that we would be allowed to reopen following the initial 4 week ‘freeze’ in Multnomah County, that unfortunately isn’t the case. We will be closely watching county level data that will be released on 12/18 that may give us clues as to our potential reopening timeline.
As we wait on current reopening metrics to be met, we are working fervently behind the scenes on a multi-pronged approach to get Fitness safely reopened.
One of the avenues that we are pursuing is to make sure that the decision makers in Oregon have the most up-to-date and accurate data regarding Fitness and COVID from both a national and state level, as well as information showing how essential fitness is to our communities. Studies by the University of Florida, and University of Oregon have been released that show no correlation between fitness centers being open, and the spread of COVID. Additionally, several states including Colorado, Louisiana, Massachusetts, and Washington have compiled very extensive contact tracing data that also show very little to no COVID cases coming from Fitness. We find all of this information to be very encouraging, and we will continue to work with the Oregon Health Authority to process this available data as they look to ease restrictions on Fitness in Oregon. We look forward to being able to serve you soon!
The outpouring of support from our members this year has been incredible, and for the month of January, we’re leaning on that support once more. We will be billing January dues so that we can continue to support our full-time staff, cover some fixed expenses, and hopefully reopen in or by January. We realize that some members may not be in a position to pay January dues. Please email email@example.com by December 27th with any account changes.
Thank you for choosing to be part of the CAC Family. Thank you for supporting this company, our staff, and your fellow members both emotionally and financially. This too will pass. Hopefully sooner rather than later 🙂
11/16/2020 – An Important Update
Cascade Members –
Friday’s announcement by Governor Brown was a tough pill to swallow, especially since the Governor has clearly stated that businesses and workplaces are not the source of spread. So while the GREAT news is that the Governor agrees that health clubs are not the problem, Cascade will be closing both of our Oregon locations at the end of business on November 17th, and we look forward to reopening on December 16th.
We encourage you to continue working with our incredible Personal Trainers, and Tribe Coaches to continue your workout routines during this temporary closure. Your trainers will be reaching out to get your VIRTUAL training set up, and facilitate checking out the equipment that will be used in your sessions. If you haven’t had the opportunity to work with a Personal Trainer, or join our Tribe small group training program, now is a GREAT time to get started! Please email firstname.lastname@example.org for more information. Also, be on the lookout for Trainer Videos and Virtual Group Fitness Classes coming to our Facebook Page soon!
We have been overwhelmed by the emotional and financial support of our members throughout 2020. With your continued support, we anticipate being able to pay most of our full-time staff during the closure, and cover a portion of our fixed expenses. If you do need to make changes to your membership, please email email@example.com by November 25th so that we can get your billing properly adjusted, and accurately adjust our payroll budget for this closure.
2020 has had more bumps than we care to see in a lifetime, but it has been incredible to see this community come together to thrive. We so appreciate your incredible support. It means so much to know that our entire Cascade Family is in this together. We look forward to reopening on December 16th, and we CAN’T WAIT to welcome you back!
Gresham Facility – 2 Location Plan
Beginning on Wednesday, November 11th, Cascade Athletic Club will be operating our Gresham location as 2 distinct operations, with each area having dedicated ventilation systems, locker rooms (including showers) and amenities. This will allow us to operate without limiting capacity while satisfying the governor’s announcement last Friday to restrict the number of people in fitness facilities to 50 people per location regardless of size. For perspective, 50 people within our 119,000 sq ft facility equates to nearly 2500 sq ft per person…far beyond the 36sq ft bubble that the CDC has been advocating for since March, and represents about a 1.5% building occupancy.
When you arrive at the club, you will have the opportunity to enter through 2 distinct entrances:
Members will enter through our front doors, and will have access to the following facilities:
- Both Weight Floors
- Cardio Floor
- Cascade Cafe
- Racquetball Courts 1 – 7
- Tribe Life Studios
- South Locker Rooms (men’s lockers 1 – 245, women’s lockers 1-110, spa, showers, restrooms)
- Cascade Physical Therapy
Members will enter through the side door on the right side of our parking lot walkway, and will have access to the following facilities:
- Group Fitness
- Tennis / Pickleball
- Phase 2 Locker Rooms (men’s lockers 246 – 493, women’s lockers 111-500, showers)
- Pool hall restrooms
- Basketball Courts 1 & 2
- Tribe Fit
- Ride Studio / Yoga Studio / Ballet
- Salon Dolce
- Cascade Massage
While splitting our location into 2 areas will pose some challenges on our end, we expect the member experience to be largely unaffected. We greatly appreciate your flexibility and understanding as we work tirelessly to responsibly meet the health concerns in our community, while providing you with safe access to the fitness facilities that we all need.
Thank you for continuing to be part of the Cascade Family. We ARE getting through this together!
OREGON CLUBS PHASE 1 REOPENING GUIDELINES
–> POOLS ARE OPENING AS/OF 9/08/20 <–
Pools Are Opening 9/08
June 22nd Letter to Oregon CAC Members
Your Role As A Member
Cleaning & Sanitization
How To Contact Bookkeeping
We realize that many of these restrictions will disrupt your normal fitness routine, but in order to open, the health authorities in Oregon and Washington have mandated that we follow them. We hope that we will soon be cleared to offer more of our amenities to you, and we very much look forward to seeing you in the club!
Friday June 12th
On Friday, June 5th, Multnomah County became the 38th and final county in Oregon to submit it’s application to enter Phase 1. This application was very thorough, and even met numerous additional benchmarks that the County desired that went beyond State mandates. The County reaffirmed its readiness to enter Phase 1 on Wednesday, but at the 11th hour…7:15pm on Thursday, Governor Brown pulled the plug.
In an absence of any word from the Governor to the contrary, we had already notified staff and members about our plans to re-open while strictly adhering to Phase 1 guidance issued by the Oregon Health Authority, and we have made good on our promise.
Even if pausing entry into Phase 2 is prudent, forcing Multnomah County businesses to remain closed puts our county at an unfair disadvantage. Drive through Gresham. Traffic is bad. People are everywhere. Baristas are stacked in coffee drive-thrus, essential businesses like dispenseries, liquor stores, and home improvement stores are open. The only thing not normal in Gresham, is that you have to drive to Sandy or Happy Valley to dine at a restaurant, get your hair cut, or go to a gym. Drive 2 miles south on I-205 from our PDX205 location, and you can ‘safely’ enjoy dine-in eating, get your hair cut, and visit any gym. We don’t believe that the governor’s singling out of businesses in Multnomah County is equitable in light of surrounding counties being open.
So while we open in protest, we want to make it clear that this is NOT a financial decision. We made the decision in March to take care of our CAC staff by paying wages to the best of our ability during the closure. This decision was made long before the PPP was announced, and was made because that is how you treat family. Our staff (and members) are our family. Staff will continue to be paid whether they choose to work or not. Additionally, we will not bill members dues until the State officially allows Multnomah County to enter Phase 1. If you want to volunteer for us to charge you dues, we will, and greatly appreciate the support. If you want to wait until Phase 1 is official to begin your dues billing, that sounds good to us as well.
To simplify staffing, and in light of limited demand, we will close our PDX205 location at 8pm tonight until further notice. PDX205 members will be able to utilize our Gresham location during this time. Our Gresham location will be open from
7am – 7pm Saturday and Sunday, and
5am– 8pm Monday – Friday
until we officially enter Phase 1. We are working to finalize a temporary Group Fitness schedule, and plan to post that on Facebook this evening.
Come on in and see what we’re doing to keep you safe, and to make your workouts more enjoyable. We hope to see you soon!
Tuesday June 9th
Wednesday June 3rd
With our industry leading protocols in place, we are confident that we can provide you with the cleanest and safest exercise possible. We have added numerous safety measures, social-distancing practices, and on-going cleaning protocols consistent with CDC guidelines. You will also appreciate our many updates in maintenance performed while closed.
Wednesday April 1st
We truly are blessed to have so many raving fans in our Cascade Family, and we can’t wait to reopen our facilities to YOU. We also want to keep you up to date on how your Cascade Team has been working during this closure to bring health and fitness to the comfort of your home, as well as addressing several Frequently Asked Questions.
Our management team is working extremely hard to navigate how to take care of our incredible staff, while paying costs like rent, insurance, and utilities that don’t go away just because we are closed, and simultaneously dealing with the hard reality of a 90% reduction in revenue. While federal funding will help, a large gap between revenue and expenses will still exist. Some members have generously asked if they could assist us in our ongoing support of staff wages by continuing to pay full dues during this closure. If you would also like to assist in this way, we greatly appreciate that support, and you can simply reply to this email, or email firstname.lastname@example.org to participate.
Please follow us on Facebook and Instagram to stay connected with us, and for exciting content like…
Your amazing Group Fitness team has been running live classes every morning at 9am. We frequently see over 40 people attending the classes, and thousands of views…WOW! Not to be outdone, your Personal Training team has been posting workouts for varying fitness levels at 6pm daily. Both of these formats can be found on our Facebook page.
We have partnered with Mossa to bring you a wide variety of pre-recorded Group Fitness workouts as well. These can be found by following this link. A credit card is required to register for these classes, but all fees are waived for 60-days.
Your Kids’ Club team has been posting daily crafts and activities to keep your kids busy, and our Health Coaching team has been sharing some of their favorite lean and green recipes as well.
While we realize that at-home content isn’t the same as enjoying your favorite activities within our facilities, we hope to keep you motivated and in pursuit of your health goals until we can reopen!
Frequently Asked Questions
Is Cascade planning to pay their staff during this closure?
We have committed to pay our 250 staff through at least April 12th, 2020. Between business capital investment/emergency fund, federal, state, and local grants, as well as member generosity, we are planning to continue to compensate our staff through this uncertain time.
Will I be charged dues while our physical facilities are closed, and services are being delivered online?
We have changed all membership accounts on our ‘on-hold’ status while we are closed. This membership status reduces your monthly dues to just $10.
What happens to pre-paid memberships?
We will restart your membership when we open.
Will I be billed for recurring services such as monthly childcare, SMART Training, Tribe, Kids’ Programs, or annual fees?
No. All recurring service charges have been paused until our facilities reopen.
What happens with pre-paid Personal Training packages?
The expiration date on all Personal Training packages has been extended.
How will you communicate future updates?
Future updates will continue to be posted to our website www.cascadeac.com, and sent out via email.
When will you reopen?
We will open our facilities as soon as we are cleared to do so by state officials.
How do I update my payment information?
Payment information can updated via the member portal by clicking here. If you need access to the member portal, please email email@example.com. Payment information can also be updated over the phone by calling us at 503 665-4142.
Thank you for your partnership with Cascade, and your on-going support. If you have further questions, please email firstname.lastname@example.org, or call us at 503 665-4142. We are attempting to return all calls within 1 business day.
Following is clarification for two types of existing memberships.
Silver Power (Medicare) Upgrade Members: For those members who have chosen Option #2 – Full Access memberships are no charge while memberships are on freeze.
Prepaid Memberships (1 & 2 Year): All Prepaid membership expiration dates will be extended proportionately when memberships resume.
As we continue to navigate through the text unique challenges posed by COVID-19, we would like to share an update on how CAC is responding. The safety and health of our community—Members and Staff alike—continues to be our number one priority.
At the direction of the governor of Washington, our Fisher’s Landing facility will be closed as of 2:30pm on Monday March 16th.
For our Gresham and 205 locations, our Group Fitness, Group Personal Training (Tribe), Childcare, basketball league, and kids programs will be suspended effective March 16th. Additionally, 50-60% of our cardio equipment will be put out of order so as to encourage social distancing. These facilities will remain open under these guidelines until further notice.
Given that this situation is complex and evolving, it is our intention to re-engage services at the clubs as soon as we can. Please expect facilities and services to be unavailable until at least March 31st. We will keep close tabs on this evolving situation so that we can be prepared to reopen some and/or all facilities in accordance with federal, state, and local guidelines.
During the time services are temporarily suspended, we will utilize this time for our Maintenance Week to deep clean and prepare the facilities for the upcoming spring and summer seasons. As we are truly a family, we intend to continue to pay CAC Staff during this time period, and we appreciate your support in making that possible. Together, we will get through this. All member services with expirations, such as training sessions, will be extended accordingly.
As always, we are incredibly appreciative of you for choosing to be a part of our Cascade Family. We will continue to post updates as the situation changes to our social media accounts, and through email.
Please utilize this page for the most recent information about CAC’s updates and changes.
On behalf of the entire CAC family, thank you for your loyalty and patience.