4/07/2021 – The Good News and an update for Cascade Members
While yesterday’s announcement that Multnomah County will be changing risk levels on Friday was not what we were hoping to hear, the good news is that our facilities had already been safely operating well within the more strict ‘moderate’ guidance for quite some time, so your workouts won’t be affected. We are encouraged at the progress being made toward herd immunity, and we are looking forward to seeing continued progress in our communities.
The New Cascade app is now available! Through our app, you can make reservations for lap swimming, aqua aerobics and more. Additional functionality will be coming soon, so if you haven’t done so yet, make sure to download our app from the App Store/Google Play Store today!
Kids’ Club will be returning to CAC-Gresham on Monday, April 12th! It will be run under limited capacity, and by reservation only (call the welcome center for reservations – app reservations to follow). We look forward to welcoming your children safely back to the club, and helping to make it easier for YOU to get back to your fitness routine!
Many members have asked if the Waterparks will be open this summer. While we can’t say for sure what restrictions might be in place by Memorial Day, we are currently hard at work getting facilities and staffing in place for a normal Waterpark season.
Getting back to fitness has been an encouraging process! We see new faces every day, and we can’t wait to see yours! We have disinfectant at the ready, and plenty of space to welcome you back safely to your favorite fitness activities. See you soon!
Greg Eisenzimmer
1/29/21 – Update & Reopening Guidelines
WE ARE OPENING MONDAY!!
These last 11 months have been rough to say the least. It has been the continual outpouring of support from our members and community that have gotten us through, and we are so excited to finally be able to open our doors to YOU!
Based on updated guidance, we will be able to open both of our Oregon locations on Monday 2/1 for regular operating hours at a limited capacity. To meet these requirements, we have a couple changes:
Reservations:
Reservations are required for Group Fitness, Pool, Tennis and Basketball. Depending on facility usage, reservations may become necessary for other areas of the club in the future.
- For Pool and Group Fitness reservations at Gresham or 205 click the appropriate link to reserve your time. Reservations can be made on-line 24 hours in advance, or 4 hours in advance in-person or on the phone.
- For Tennis or Basketball reservations, please call your club.
Face Coverings:
By entering our facilities, you are agreeing to properly wear a face covering at all times when not showering or physically in a pool. Face shields are an acceptable alternative for members who have difficulties with masks. Please be respectful of your fellow members, and ultimately, our amazing staff, by keeping noses covered. Wearing a mask while exercising can be difficult, but being shut down for not wearing masks is far more difficult. Please partner with us in this.
Misc:
- In order to preserve space for our members, guests will not be permitted at this time.
- Group Fitness classes will resume on Saturday 2/6
- Childcare, steam rooms and saunas must remain closed at this time. We hope to be able to add these services soon!
- Tribe will be a combination of in-person and online. Please connect with your Coach for specifics on your Tribe!
- If you’re interested in adding healthy eating to your fitness routine, please email doug@cascadeac.com for information on our health coaching program
If your membership is currently on-hold, please email office@cascadeac.com to get reactivated! We look forward to seeing you in the club sooner rather than later!
Greg Eisenzimmer
12/15/2020 – Update
Cascade Members –
While we were hopeful that we would be allowed to reopen following the initial 4 week ‘freeze’ in Multnomah County, that unfortunately isn’t the case. We will be closely watching county level data that will be released on 12/18 that may give us clues as to our potential reopening timeline.
As we wait on current reopening metrics to be met, we are working fervently behind the scenes on a multi-pronged approach to get Fitness safely reopened.
One of the avenues that we are pursuing is to make sure that the decision makers in Oregon have the most up-to-date and accurate data regarding Fitness and COVID from both a national and state level, as well as information showing how essential fitness is to our communities. Studies by the University of Florida, and University of Oregon have been released that show no correlation between fitness centers being open, and the spread of COVID. Additionally, several states including Colorado, Louisiana, Massachusetts, and Washington have compiled very extensive contact tracing data that also show very little to no COVID cases coming from Fitness. We find all of this information to be very encouraging, and we will continue to work with the Oregon Health Authority to process this available data as they look to ease restrictions on Fitness in Oregon. We look forward to being able to serve you soon!
The outpouring of support from our members this year has been incredible, and for the month of January, we’re leaning on that support once more. We will be billing January dues so that we can continue to support our full-time staff, cover some fixed expenses, and hopefully reopen in or by January. We realize that some members may not be in a position to pay January dues. Please email office@cascadeac.com by December 27th with any account changes.
Thank you for choosing to be part of the CAC Family. Thank you for supporting this company, our staff, and your fellow members both emotionally and financially. This too will pass. Hopefully sooner rather than later 🙂
Greg Eisenzimmer
11/16/2020 – An Important Update
Cascade Members –
Friday’s announcement by Governor Brown was a tough pill to swallow, especially since the Governor has clearly stated that businesses and workplaces are not the source of spread. So while the GREAT news is that the Governor agrees that health clubs are not the problem, Cascade will be closing both of our Oregon locations at the end of business on November 17th, and we look forward to reopening on December 16th.
We encourage you to continue working with our incredible Personal Trainers, and Tribe Coaches to continue your workout routines during this temporary closure. Your trainers will be reaching out to get your VIRTUAL training set up, and facilitate checking out the equipment that will be used in your sessions. If you haven’t had the opportunity to work with a Personal Trainer, or join our Tribe small group training program, now is a GREAT time to get started! Please email bill@cascadeac.com for more information. Also, be on the lookout for Trainer Videos and Virtual Group Fitness Classes coming to our Facebook Page soon!
We have been overwhelmed by the emotional and financial support of our members throughout 2020. With your continued support, we anticipate being able to pay most of our full-time staff during the closure, and cover a portion of our fixed expenses. If you do need to make changes to your membership, please email office@cascadeac.com by November 25th so that we can get your billing properly adjusted, and accurately adjust our payroll budget for this closure.
2020 has had more bumps than we care to see in a lifetime, but it has been incredible to see this community come together to thrive. We so appreciate your incredible support. It means so much to know that our entire Cascade Family is in this together. We look forward to reopening on December 16th, and we CAN’T WAIT to welcome you back!
The Eisenzimmers
11/11/2020
Gresham Facility – 2 Location Plan
Beginning on Wednesday, November 11th, Cascade Athletic Club will be operating our Gresham location as 2 distinct operations, with each area having dedicated ventilation systems, locker rooms (including showers) and amenities. This will allow us to operate without limiting capacity while satisfying the governor’s announcement last Friday to restrict the number of people in fitness facilities to 50 people per location regardless of size. For perspective, 50 people within our 119,000 sq ft facility equates to nearly 2500 sq ft per person…far beyond the 36sq ft bubble that the CDC has been advocating for since March, and represents about a 1.5% building occupancy.
When you arrive at the club, you will have the opportunity to enter through 2 distinct entrances:
CASCADE SOUTH
Members will enter through our front doors, and will have access to the following facilities:
- Both Weight Floors
- Cardio Floor
- Cascade Cafe
- Racquetball Courts 1 – 7
- Tribe Life Studios
- South Locker Rooms (men’s lockers 1 – 245, women’s lockers 1-110, spa, showers, restrooms)
- Accounting
- Cascade Physical Therapy
CASCADE NORTH
Members will enter through the side door on the right side of our parking lot walkway, and will have access to the following facilities:
- Pools
- Group Fitness
- Tennis / Pickleball
- Phase 2 Locker Rooms (men’s lockers 246 – 493, women’s lockers 111-500, showers)
- Pool hall restrooms
- Basketball Courts 1 & 2
- Tribe Fit
- Ride Studio / Yoga Studio / Ballet
- Salon Dolce
- Cascade Massage
While splitting our location into 2 areas will pose some challenges on our end, we expect the member experience to be largely unaffected. We greatly appreciate your flexibility and understanding as we work tirelessly to responsibly meet the health concerns in our community, while providing you with safe access to the fitness facilities that we all need.
Thank you for continuing to be part of the Cascade Family. We ARE getting through this together!
OREGON CLUBS PHASE 1 REOPENING GUIDELINES
–> POOLS ARE OPENING AS/OF 9/08/20 <–
Pools Are Opening 9/08
–> POOLS ARE OPENING ON TUESDAY 9/08 <–
After several weeks of working with Governor Brown and the Oregon Health Authority, we just received news that Multnomah County has been approved to reopen pools!
We wanted to make sure that you were aware of this incredible change, and we will be taking the coming days to develop procedures to facilitate a safe and orderly return to our pool operations.
Our intent is to send out more detailed information by Monday, September 7th, and for pools and spas to reopen the morning of Tuesday, September 8th!
At this point, we are planning to open up:
– the lap pools at Gresham and 205 with the same 60-minute reservation system that our Fisher’s Landing members have been enjoying.
– the therapy pool at Gresham with strict 6 ft distancing guidelines. A reservation system may be needed depending on demand.
– the spas to 1 family unit at a time. A reservation system may be needed depending on demand.
– the cold plunge at Gresham.
– showers with strict 6 ft distancing guidelines.
– water aerobics classes with strict 6 ft distancing guidelines. A reservation system may be needed depending on demand.
Additionally, we are looking at how we can open the Gresham waterpark while maintaining distancing requirements.
If you haven’t done so yet, you can email office@cascadeac.com to reactivate your membership!
Your CAC Staff are looking forward to seeing you back in the club, and we KNOW that so many of you are looking forward to getting back to the fitness routines that we all find so vital!
June 22nd Letter to Oregon CAC Members
Dear Cascade Member –
It’s official! The Governor officially approved Multnomah County to enter Phase 1 last Friday!
During Phase 1, some club amenities will be limited:
Closed during Phase 1: Showers, pools, steam rooms, saunas, spas, childcare
Modified during Phase 1: Group Fitness Schedule, Tennis, Racquetball, Basketball
**Specifics on our Reopening Plan can be found here.
It has been a wild ride. Since closing, we have continued to pay our amazing Team for the past 13 weeks, and spare them from the challenges and uncertainty of unemployment, while ensuring that the vast majority of the staff that have greeted you at the club, taught your Group Fitness classes, and cared for your children are here waiting for your return! That was a huge financial burden to take on, but we’ve always said that Cascade is a family, and being able to witness Cascade as a company, our members and staff all come together to support each other has been unbelievable. It’s one thing to simply say that Cascade is ‘more than a gym’, it’s entirely another to watch that play out during the uncertainty of this pandemic.
Since our Oregon locations were closed on March 23rd, members have had their accounts put ‘on-hold’. We have heard from quite a few members who were surprised to see that we haven’t been billing full dues during this closure since we’ve been paying staff. If you would like us to bill you for any dues during the closure period, we would also be happy to make that adjustment. Please email any account changes to office@cascadeac.com.
For the month of June, we will apply a charge to your club account for 30% of your normal dues on Monday, June 22nd. This pro-rated charge will be reduced by any June ‘on-hold’ fees that you have paid, and will actually be drafted from your account with your July dues (July 1st for credit or debit cards, or July 10th for EFT). Childcare will not be billed until childcare services can resume. Medicare Option 2 will not be , or any personal training services that you have not specifically requested to restart for the month of June.
For the month of July, normal billing will resume on July 1st, and this is where you will see the June pro-rate show up. Medicare Option 2 will likely be billed a pro-rate for July, but we are waiting for pools and senior classes to resume before taking that step. You will receive further communication before Medicare Option 2 dues are billed.
For the month of August, in addition to normal dues charges, we will also bill for items like locker renewals, and annual fees.
Mask requirements have been a common question that we’ve been receiving from members. All staff will be wearing masks, and mask use is being mandated by the State as of Wednesday June 24th in all public areas. The good news is, there has been an exemption granted for physical activity. So, while masks are needed to enter the club and walk through common areas, masks can be removed while exercising.
While we are SO excited to be officially welcoming members back to the club, we realize that your club use will look a little bit different for a period of time while the club adheres to requirements from the State surrounding safe operation. We hope that the great majority of members will continue to stick it out with us despite the adjustment to your routine, and based on the response we’ve received from our members throughout this pandemic, we feel that you understand, and are supportive.
We thank each and every one of you for your emotional and financial support during this unprecedented time of hardship.
Bring on Phase 1!
Team Cascade
Your Role As A Member
- Please stay home if you have a temperature, a cough, or any other signs of illness.
- Please come dressed down in your workout clothes.
- Per the Oregon Health Authority, 7/24 update, a face mask must be worn indoors during exercise.
- Towels will be temporarily unavailable.
- Drinking fountains will be available as bottle fill stations only. Please bring your own water bottle.
- Members are required to wipe down equipment both before and after use.
- Please be mindful to maintain a minimum distance of at least 6 feet from other members while in the facility.
- Follow directional signage on the weight floor, and staircases to help with traffic flow.
Cleaning & Sanitization
- Cascade Staff will be constantly cleaning touchpoints and shared equipment throughout the facility.
- Hand sanitizer with a minimum alcohol level of 60% will be readily available throughout the facility.
- Members are required to wipe down equipment both before and after use.
- Wellness checks will occur for all members when checking into the facility.
- Additional Cleaning Stations have been set up on our fitness floors and in our Group Fitness Studios. – Cleaning Stations are equipped with clean rags, and spray bottles with a hospital grade disinfectant called Re-juv-nal. This disinfectant is approved by the CDC to kill the human coronoavirus.
- Please spray your rag when wiping down equipment. Spraying equipment directly can damage it.
Locker Rooms
- Showers must remain closed during Phase 1.
- Whirlpools and saunas must remain closed during Phase 1.
- Please be mindful to maintain a minimum distance of at least 6 feet from other members while in the locker rooms.
Fitness
- Drinking fountains will be available as bottle fill stations only. Please bring your own water bottle.
- Members are required to wipe down equipment both before and after use.
- A face mask must be worn during exercise.
Group Fitness
- Our temporary Group Fitness schedule will include a wide variety of class formats.
- Most class times have been spaced out to allow for less congestion at the beginning and end of each class.
- Please be mindful to maintain a minimum distance of at least 6 feet from other members while in the Studios, or waiting for class.
- A face mask must be worn during exercise.
- Members are required to wipe down equipment both before and after use.
- The floor of each Studio will be marked with social distancing in mind.
- Virtual classes will be offered to provide greater variety of formats and time slots for member convenience, and for members who prefer to workout from home for a little longer.
Tribe
- Tribe will be operating with a max of 8 participants during Phase 1.
- Tribes will utilize larger rooms when possible to further spread people out.
- A face mask must be worn during exercise – except when running outdoors.
Tennis
- Singles and doubles play will be permitted, but each player must bring their own can of tennis balls (marked to distinguish), and refrain from touching other players’ tennis balls.
- No ball machine use.
- A face mask must be worn during indoor tennis.
- Social events ( Ladies’ Day, Men’s Night, flights etc) will not be available during Phase 1.
- Minimize switching ends of the court.
- Even during doubles play, please maintain a 6 foot distance between yourself and others.
- Tennis lessons will be available. Only the instructor will touch the tennis balls.
- Additional guidelines from the USTA on playing tennis safely can be found here.
Racquetball
- Individual play only, unless all players reside in the same household.
- A face mask must be worn during racquetball.
- Loaner equipment will not be available during Phase 1.
Basketball
- Register for a 1 hour time slot at the welcome center (phone or in person)
- 1 player per hoop
- 1 guest per basketball player (guest must play at different hoop)
- Must check in and check out at the welcome center
- Must bring own basketball
- A face mask must be worn during indoor exercise.
Pickleball
- Pickleball will not be available during Phase 1.
Aquatics
- All pools, steamrooms, saunas and whirlpools must remain closed during Phase 1.
Kids
- Kids Club must remain closed during Phase 1.
- We WILL be hosting numerous kids camps this summer following the Health Authority Guidelines. Watch for signups!
How To Contact Bookkeeping
During this time, our corporate office has very limited access. We are
more than happy to assist you via:
more than happy to assist you via:
PHONE: 503-665-4142 (leave a message if we aren’t available and we will
return your call within next business day)
EMAIL: office@cascadeac.com
APPOINTMENT: Please contact us to make appointment if questions require
in-person communication. Our office space is limited and doesn’t allow
for drop-in member inquiries at this time.
MEMBER PORTAL: We have a NEW member portal where many membership
updates can be done at your convenience using your keytag as user name
(i.e. changing autopay, paying bill, updating contact info, registering
for summer classes and camps): www.ourclublogin.com/510062
We realize that many of these restrictions will disrupt your normal fitness routine, but in order to open, the health authorities in Oregon and Washington have mandated that we follow them. We hope that we will soon be cleared to offer more of our amenities to you, and we very much look forward to seeing you in the club!
PREVIOUS UPDATES
Friday June 12th
On Friday, June 5th, Multnomah County became the 38th and final county in Oregon to submit it’s application to enter Phase 1. This application was very thorough, and even met numerous additional benchmarks that the County desired that went beyond State mandates. The County reaffirmed its readiness to enter Phase 1 on Wednesday, but at the 11th hour…7:15pm on Thursday, Governor Brown pulled the plug.
In an absence of any word from the Governor to the contrary, we had already notified staff and members about our plans to re-open while strictly adhering to Phase 1 guidance issued by the Oregon Health Authority, and we have made good on our promise.
Even if pausing entry into Phase 2 is prudent, forcing Multnomah County businesses to remain closed puts our county at an unfair disadvantage. Drive through Gresham. Traffic is bad. People are everywhere. Baristas are stacked in coffee drive-thrus, essential businesses like dispenseries, liquor stores, and home improvement stores are open. The only thing not normal in Gresham, is that you have to drive to Sandy or Happy Valley to dine at a restaurant, get your hair cut, or go to a gym. Drive 2 miles south on I-205 from our PDX205 location, and you can ‘safely’ enjoy dine-in eating, get your hair cut, and visit any gym. We don’t believe that the governor’s singling out of businesses in Multnomah County is equitable in light of surrounding counties being open.
So while we open in protest, we want to make it clear that this is NOT a financial decision. We made the decision in March to take care of our CAC staff by paying wages to the best of our ability during the closure. This decision was made long before the PPP was announced, and was made because that is how you treat family. Our staff (and members) are our family. Staff will continue to be paid whether they choose to work or not. Additionally, we will not bill members dues until the State officially allows Multnomah County to enter Phase 1. If you want to volunteer for us to charge you dues, we will, and greatly appreciate the support. If you want to wait until Phase 1 is official to begin your dues billing, that sounds good to us as well.
To simplify staffing, and in light of limited demand, we will close our PDX205 location at 8pm tonight until further notice. PDX205 members will be able to utilize our Gresham location during this time. Our Gresham location will be open from
7am – 7pm Saturday and Sunday, and
5am– 8pm Monday – Friday
until we officially enter Phase 1. We are working to finalize a temporary Group Fitness schedule, and plan to post that on Facebook this evening.
Come on in and see what we’re doing to keep you safe, and to make your workouts more enjoyable. We hope to see you soon!
Tuesday June 9th
The time for re-opening is upon us! Multnomah County’s application to enter Phase 1 was submitted last Friday, and we expect to be able to open to you on Friday June 12th! We will operate with normal club hours at this point.
We have used the past 3 months to deep clean, rearrange equipment, and perform maintenance that is difficult to do while open. We are excited to show off our hard work!
We have enhanced our cleaning & sanitization procedures by adding numerous cleaning stations, hand sanitizer stations, and additional staff to help us maintain a constant cleaning presence around the facility.
Part of a successful and safe reopening will depend on your help. As such, we’ve developed a list of Member Responsibilities and Reopening Guidelines that are posted on our website, and at the Welcome Desk of each facility.
We’re asking for your help in keeping our Cascade community healthy:
– Stay home if you are sick, or have been around someone who has been sick
– Wipe down all equipment before and after use
– Following directional floor and stairway markers
– Be diligent with social distancing by maintaining a 6 foot distance between yourself and other members at all times.
Due to Oregon Health Authority Guidelines, some amenities will not be available during our Phase 1 reopening. Kid’s Club, pools, whirlpools, steam rooms, saunas and showers must remain closed. We expect to be able to open these amenities when Multnomah County enters Phase 2. We’ll keep you posted!
Other amenities will be available on a modified basis: group fitness, racquetball, tennis and basketball. Specific information on modifications to these areas of the club are available on our website.
We are now asking you to make an online reservation to attend a group fitness class. This will ensure you have your spot in class with our new limited class capacity. Please see the attached video for directions. You can make your reservation on our website. Under “Class Schedules” choose your location. Scroll down to the class you would like to attend and click the “Sign up” link. Registrations open 2 hours before class starts and ends 30 minutes before class begins. If you need help with your online registration, please call your welcome center.
With the clubs reopening, we will bill out a pro-rate for June dues starting on Monday, June 15th (less any hold fees paid). Charges for childcare, Personal Training, Medicare Option 2, and other services will not be applied to your account unless you have specifically requested for those services to be re-activated. If you desire to remain on-hold, or make any changes to your account, please email office@cascadeac.com.
Despite the temporary modifications to your workout routine, we hope that the vast majority of you will continue to stand with us as we work to recover from the financial devastation of this 3 month closure. Thus far, we have avoided laying off any of our staff members, which has required us to dig deep into our facility upgrade reserves. Our ability to continue to do so will hinge on us being able to earn your confidence in us keeping our community safe, and on our ability to continue to earn your business.
Our marketing tag-line for several years has been ‘more than a gym’. During this pandemic, it truly has felt like family, thank you for choosing to be part of the Cascade Family. We are so excited to welcome you back!
Wednesday June 3rd
We’re incredibly excited to open our doors and welcome back members as soon as allowed by Multnomah County (Gresham & Portland locations) and Clark County (Vancouver location). While we’re incredibly eager to reopen our clubs, the timing will be consistent with government orders and guidelines. Multnomah County has announced they will apply for reopening on June 5th, with the goal of entering phase 1 (when gyms can open in OR) on June 12th. Clark County Public Health has announced that it has started work on a new application, but has not announced a timeline for entering phase 2 (when gyms can open in WA).
With our industry leading protocols in place, we are confident that we can provide you with the cleanest and safest exercise possible. We have added numerous safety measures, social-distancing practices, and on-going cleaning protocols consistent with CDC guidelines. You will also appreciate our many updates in maintenance performed while closed.
Watch here for updates as details about reopening become available by each county.
Wednesday April 1st
We truly are blessed to have so many raving fans in our Cascade Family, and we can’t wait to reopen our facilities to YOU. We also want to keep you up to date on how your Cascade Team has been working during this closure to bring health and fitness to the comfort of your home, as well as addressing several Frequently Asked Questions.
Our management team is working extremely hard to navigate how to take care of our incredible staff, while paying costs like rent, insurance, and utilities that don’t go away just because we are closed, and simultaneously dealing with the hard reality of a 90% reduction in revenue. While federal funding will help, a large gap between revenue and expenses will still exist. Some members have generously asked if they could assist us in our ongoing support of staff wages by continuing to pay full dues during this closure. If you would also like to assist in this way, we greatly appreciate that support, and you can simply reply to this email, or email office@cascadeac.com to participate.
Please follow us on Facebook and Instagram to stay connected with us, and for exciting content like…
Your amazing Group Fitness team has been running live classes every morning at 9am. We frequently see over 40 people attending the classes, and thousands of views…WOW! Not to be outdone, your Personal Training team has been posting workouts for varying fitness levels at 6pm daily. Both of these formats can be found on our Facebook page.
We have partnered with Mossa to bring you a wide variety of pre-recorded Group Fitness workouts as well. These can be found by following this link. A credit card is required to register for these classes, but all fees are waived for 60-days.
Your Kids’ Club team has been posting daily crafts and activities to keep your kids busy, and our Health Coaching team has been sharing some of their favorite lean and green recipes as well.
While we realize that at-home content isn’t the same as enjoying your favorite activities within our facilities, we hope to keep you motivated and in pursuit of your health goals until we can reopen!
Frequently Asked Questions
Is Cascade planning to pay their staff during this closure?
We have committed to pay our 250 staff through at least April 12th, 2020. Between business capital investment/emergency fund, federal, state, and local grants, as well as member generosity, we are planning to continue to compensate our staff through this uncertain time.
Will I be charged dues while our physical facilities are closed, and services are being delivered online?
We have changed all membership accounts on our ‘on-hold’ status while we are closed. This membership status reduces your monthly dues to just $10.
What happens to pre-paid memberships?
We will restart your membership when we open.
Will I be billed for recurring services such as monthly childcare, SMART Training, Tribe, Kids’ Programs, or annual fees?
No. All recurring service charges have been paused until our facilities reopen.
What happens with pre-paid Personal Training packages?
The expiration date on all Personal Training packages has been extended.
How will you communicate future updates?
Future updates will continue to be posted to our website www.cascadeac.com, and sent out via email.
When will you reopen?
We will open our facilities as soon as we are cleared to do so by state officials.
How do I update my payment information?
Payment information can updated via the member portal by clicking here. If you need access to the member portal, please email michelle@cascadeac.com. Payment information can also be updated over the phone by calling us at 503 665-4142.
Thank you for your partnership with Cascade, and your on-going support. If you have further questions, please email office@cascadeac.com, or call us at 503 665-4142. We are attempting to return all calls within 1 business day.
Thursday 3/26
Following is clarification for two types of existing memberships.
Silver Power (Medicare) Upgrade Members: For those members who have chosen Option #2 – Full Access memberships are no charge while memberships are on freeze.
Prepaid Memberships (1 & 2 Year): All Prepaid membership expiration dates will be extended proportionately when memberships resume.
Monday 3/23
As our community grapples with the evolving crisis surrounding COVID-19, we have been working behind the scenes to determine the best path forward for all 3 essential pieces of the Cascade Family: members, staff, and the company itself.
The situation is very fluid, and specifics surrounding regulations and legislation designed to help small businesses and our staff have been slow to emerge, but are starting to come into focus. With that uncertainty in mind, we do have an answer for the most frequently asked question: What is Cascade doing about dues?
We will be changing all active memberships to an ‘on-hold’ status as of April 1st. While on hold, your monthly dues will drop to just $10, and all services like childcare, and personal training will be suspended until operations can resume.
Now more than ever, the need for health and wellness is paramount. We will continue to update our social accounts with activities for your kids, recipes, at-home workouts and more.
Despite all of the uncertainty and upheaval around us, we’ve been truly overwhelmed by the support of our Cascade Family. We’ve had a significant number of conversations with members requesting to pay April dues, or otherwise contribute to an Employee Benefit Fund. Once we are able to fully realize the scope of state and federal assistance, we will lean into what can be done to make our Team ‘whole’, and options will likely be available for members to participate in that effort.
Business school doesn’t teach you how to navigate situations like we are facing. They don’t give guidance on how to handle the government forcing your business to close for an unknown period of time (even if that decision is the right one). They don’t teach you how to handle very significant bills that continue to pile up whether we are open or not, and they certainly don’t teach you how to best take care of the 250 staff members that you love dearly when your access to the revenue that pays those salaries is all but extinguished.
As a Cascade Family, we WILL get through this. These days will pass. Our childcare will be filled with the laughs of your children. Our Studios will be filled with smiles and sweat from members being led by our unbelievable team of Coaches, Trainers and Instructors. The lobbies will be filled with conversations, and the Waterparks will be the coolest place in town. We very much look forward to those days, and they aren’t that far away!
Friday 3/20
It’s been five days since our last update, and much has changed since then. On Monday, Governor Brown directed companies to institute social distancing, and likened it to a ‘take-out-model’. Your Cascade team has leaned into that guidance, and navigated it to the best of our ability. Over the past week, we’ve seen childcare, group fitness, and most programs suspended. We encouraged people to further spread out across our facilities by closing half of our cardio equipment. We truly feel that we have responsibly brought the take-out model to Cascade.
After Brown’s conference this evening, it became very evident that while she hasn’t ordered clubs to suspend operations, she very clearly expects us to. Our take-out model is now morphing into a full on home-delivery model. Over the next few days, expect to see additional content from your Team Cascade to both give you healthful ideas to embrace during these unprecedented times, as well as encouragement and practical steps to not lose the momentum toward the health goals that you have been pursuing.
With this in mind, Cascade will be suspending operations at our two Oregon locations as of Saturday, March 21st. We are tentatively planning to reopen on Wednesday April 1st, but will be looking for additional guidance from the State of Oregon on that exact date. Updates will be posted to our social media accounts and website as they are available.
On behalf of the 250 team members on your Team Cascade, we greatly appreciate your support through these unprecedented times. We are fighting fervently to protect the livelihood of our team, and your clubs, and we are humbled and overwhelmed by the financial and emotional support and encouragement we have received from our members. Cascade is truly a family of members and staff, and we wouldn’t have it any other way. We look forward to being able to reopen our doors to you. We appreciate you more than you know…
Monday 3/16
As we continue to navigate through the text unique challenges posed by COVID-19, we would like to share an update on how CAC is responding. The safety and health of our community—Members and Staff alike—continues to be our number one priority.
At the direction of the governor of Washington, our Fisher’s Landing facility will be closed as of 2:30pm on Monday March 16th.
For our Gresham and 205 locations, our Group Fitness, Group Personal Training (Tribe), Childcare, basketball league, and kids programs will be suspended effective March 16th. Additionally, 50-60% of our cardio equipment will be put out of order so as to encourage social distancing. These facilities will remain open under these guidelines until further notice.
Given that this situation is complex and evolving, it is our intention to re-engage services at the clubs as soon as we can. Please expect facilities and services to be unavailable until at least March 31st. We will keep close tabs on this evolving situation so that we can be prepared to reopen some and/or all facilities in accordance with federal, state, and local guidelines.
During the time services are temporarily suspended, we will utilize this time for our Maintenance Week to deep clean and prepare the facilities for the upcoming spring and summer seasons. As we are truly a family, we intend to continue to pay CAC Staff during this time period, and we appreciate your support in making that possible. Together, we will get through this. All member services with expirations, such as training sessions, will be extended accordingly.
As always, we are incredibly appreciative of you for choosing to be a part of our Cascade Family. We will continue to post updates as the situation changes to our social media accounts, and through email.
Please utilize this page for the most recent information about CAC’s updates and changes.
On behalf of the entire CAC family, thank you for your loyalty and patience.
